Refund and Return Policy

Last updated: September 16, 2025
Premium Seat — https://premiumseat.ca/en
Contact : Luke Béliveau — info@premiumseat.ca

Scope

This policy applies to purchases made on our website and in our workshop, including comfort upgrades, custom upholstery, and earplugs.

Our warranties

Comfort upgrades: satisfaction guaranteed for 30 days after delivery/pickup.
Custom upholstery: 6-month warranty on labor (sewing, gluing, installation adjustments).
Earplugs: no warranty (personal use product, hygiene).

Note: Warranties cover manufacturing defects or required adjustments. They do not include normal wear and tear, damage caused by misuse, improper maintenance, accident, or modification by a third party.

Returns and refunds — terms and conditions

Our return policy is valid for 30 days from the date of delivery or taking possession. After 30 days, we cannot offer a full refund or exchange.

To be eligible for a return (when permitted):

the item must be unused and in its original condition;
original packaging where applicable;
proof of purchase required (invoice, confirmation email).

Important :

Services (labor) already performed are non-refundable.
Customized items (e.g., custom-made covers) are non-refundable once work has begun, but remain covered by the above 6-month warranty for correction/repair.
Earplugs are final sale (no returns, exchanges, or refunds for hygiene reasons).
Sale items are non-refundable.

Examples of non-returnable items: gift cards, digital downloads, personal care items, hazardous materials, flammable liquids or gases.

Special cases — adjustments and exchanges

Comfort guarantee (30 days): if you are not satisfied with the fit, please email us at info@premiumseat.ca. We will offer you a free adjustment or correction. Monetary reimbursement is not preferred when technical adjustment allows the desired level of comfort to be achieved.
Customized cover (6 months): in the event of a manufacturing defect, we will prioritize repair or replacement. If replacement is not possible, a partial refund may be considered depending on the assessment of the condition and use.
Defective items/damage upon receipt: please write to us within 7 days of receipt with photos to info@premiumseat.ca; we will arrange for repair, replacement, or credit.

Return process (if eligible)

Submit a request: email info@premiumseat.ca with your order number, photos (if applicable), and the reason for the return.
Authorization: if your request is approved, we will send you a return authorization (RMA) and shipping instructions.
Shipping: Return the item to the address provided, in protective packaging.
- Return address: 405 Rue du Parc local 3, Saint-Eustache, QC J7R 0A3
- Return shipping costs are the responsibility of the customer (non-refundable).
- For valuable items, we recommend using a tracked and insured delivery service.
Inspection and decision: Upon receipt, we will inspect the item and confirm whether the refund/exchange has been accepted or refused.

Refunds

If approved, the refund will be processed to the original payment method within a few days.
Non-refundable fees: initial shipping costs, return shipping costs, and any work already performed (for services).

Late or missing refunds

Check your bank account again.
Contact your card issuer (processing time may apply).
Contact your bank.
If the refund still does not appear, email us at info@premiumseat.ca.

Exchanges (defects only)

We will only replace an item if it is defective or damaged upon receipt. Email info@premiumseat.ca for authorization and shipping address.

Gifts

If the item was identified as a gift and shipped directly to the recipient, a gift credit of equivalent value may be issued after receipt and inspection of the return.
If the item was not identified as a gift, the refund will be made to the original payer.

Deposits, appointments, and cancellations (optional—enable if relevant)

Reservation deposits are used to reserve workshop time and materials. They are non-refundable once preparation has begun.
Rescheduling: You may reschedule an appointment at no charge up to 48 hours before the scheduled time (email info@premiumseat.ca).
Late cancellation/no-show: the deposit may be retained to cover the reserved time.

Address and contact information

Premium Seat
405 Rue du Parc local 3, Saint-Eustache, QC J7R 0A3
Email : info@premiumseat.ca
Website : https://premiumseat.ca